What would you ask eGain?
Our publisher, Bob Fernekees, will be moderating the Webinar, “Leapfrog Your Competition in Customer Service,” sponsored by eGain Communications tomorrow (October 8th) at 10:30 am EST (7:30 am Pac)....
View ArticleExperimenting with Customer Experience
Who says innovation has to cost gobs of money? I just had a conversation with a couple of members of Vertex North America’s management team – John Hall, managing director, and Kurt Thearling, head of...
View ArticleHow Macroeconomics Affect the Contact Center
While there has been some news of the economy beginning to stabilize, macroeconomic trends are still helping to shape how contact center practice leaders must proceed. Here at the first day of CRM...
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